f99bd Privacy Policy

1 Purpose of This Policy

f99bd is a trusted online casino and betting platform in Bangladesh. We give the highest importance to our users' privacy. This Privacy Policy will inform you how f99bd collects your personal information, why it collects it, how it uses it, and under what circumstances it is shared with third parties.

This policy applies to all f99bd services, the mobile version, and all associated digital platforms. By using our platform, you are considered to have accepted the terms of this privacy policy. We ask that you do not use the platform without reading this policy first.

2 Who This Policy Applies To

This privacy policy applies to all registered members, visitors, and anyone who uses the f99bd platform and its services. Only those aged 21 or above may open an account and use our platform.

3 Personal Identity Information

f99bd may collect the following information for registration and service delivery purposes:

• Full name (in Bengali and English)
• Date of birth (for age verification)
• Mobile number and email address
• National Identity Card (NID) or passport number (for KYC verification)
• Residential address

This information is used solely to verify your identity, manage your account, and meet legal obligations.

4 Financial Transaction Information

Transactions on our platform are carried out via bKash, Nagad, and Rocket. In this process, f99bd records the following information:

• Payment method type and mobile number
• Deposit and withdrawal amounts and timestamps
• Transaction ID and reference number
• Balance and bonus history

5 Technical and Usage Information

When you use the f99bd platform, certain technical information is collected automatically:

• IP address and device information
• Browser type and operating system
• Time spent on the platform and pages visited
• Gaming activity history and betting patterns
• Cookies and session tokens

This information is used to improve our service quality, prevent fraud, and enhance the user experience.

6 Purposes for Using Your Information

f99bd uses the information we collect for the following purposes:

• Account management: To complete the registration, login, and account verification process.
• Transaction processing: To ensure deposits, withdrawals, and bonus payments are completed.
• Customer support: To provide assistance 24/7 in Bengali via live chat and email.
• Security assurance: To prevent fraud, money laundering, and other illegal activities.
• Legal obligations: To comply with applicable laws and regulations.
• Service improvement: To enhance the gaming experience and platform functionality.
• Communication: To send important notices, policy changes, and relevant information.

7 Direct Marketing Communications

With your consent, f99bd may send you information about special offers, promotions, and bonuses. You can stop receiving these communications at any time by contacting us via live chat or email.

However, notifications related to account security, transaction confirmations, and important policy changes will always be sent to you.

8 Information Sharing Policy

f99bd does not sell your personal information to any third party. However, sharing information may be necessary in certain circumstances:

• Payment processors: The information needed to complete transactions is shared with payment providers such as bKash, Nagad, and Rocket.
• Technology service providers: Limited information may be shared with trusted technology partners to operate the platform and ensure security, who are contractually bound to uphold our privacy standards.
• Game software providers: Game providers such as Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming may receive the minimum session information required to run their technology.
• Legal authorities: Relevant information may be provided in response to court orders, legal investigations, or mandatory requests from regulatory bodies.

9 International Data Transfers

For technical reasons, your information may in some cases be stored or processed outside Bangladesh. In such cases, f99bd ensures that adequate data protection is in place in the destination country or organization, and that your information will be handled in a manner consistent with this policy.

10 Technical Safeguards

f99bd uses industry-standard technology to protect your information. Our security measures include:

• SSL/TLS encryption: All data transfers take place through encrypted channels.
• Data encryption: Sensitive information stored on our systems is kept in an encrypted state.
• Firewall and security monitoring: Round-the-clock monitoring to prevent unauthorized access.
• Regular security testing: Regular audits to identify system vulnerabilities.
• Access controls: Only authorized personnel have access to specific data.

11 Data Retention Period

f99bd retains your personal information only for as long as it is necessary:

• Active account data — for the entire duration the account remains active
• Financial transaction records — for a defined period as required by law
• After account closure — for the minimum period required under applicable regulations

Once the designated time period has passed, information is securely deleted or anonymized.

12 Response to Security Breaches

In the event of an unforeseen security breach, f99bd will notify affected users and the relevant authorities as quickly as possible. We will take immediate remedial action and put necessary measures in place to prevent recurrence.

13 What Cookies Are and How We Use Them

Cookies are small text files stored in your browser. The f99bd platform uses the following types of cookies:

• Essential cookies: To maintain login sessions and ensure core functionality.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To analyze platform usage and improve the experience.
• Security cookies: To detect and prevent fraudulent activity.

You can manage cookies from your browser settings. However, disabling essential cookies may affect the functionality of the platform.

14 Your Rights

As a f99bd user, you have the following rights regarding your own information:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request the correction of inaccurate or incomplete information.
• Right to deletion: In certain circumstances, you may request that your information be deleted, though this may not be possible where legal obligations exist.
• Right to object to processing: You may object to the processing of your information for specific purposes.
• Right to portability: You may request a copy of your information in a specified format.

To exercise these rights, contact us via live chat or email. We will process your request as quickly as possible.

15 Account Closure Process

If you wish to permanently close your account on f99bd, please contact us via our 24/7 live chat service or by email. Even after account closure, some information may be retained for a defined period as required by legal obligations.

16 Information Relating to Minors

f99bd strictly does not collect information from any person under the age of 21 and does not permit them to use the platform. Age verification steps are followed at the time of registration.

If we hold any information belonging to a minor, it will be deleted immediately and the associated account will be closed.

17 Responsible Gaming and Use of Information

f99bd may use information about your gaming activity to support responsible gaming. If we detect any unusual betting patterns, we may reach out to you with your wellbeing in mind.

To learn more about responsible gaming, please visit our Responsible Gaming page.

18 How Changes Are Made

f99bd may update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last updated" date at the top of this page.
• Send a notification to your registered email address.
• Inform you of important changes when you log in to the platform.

If you continue to use the platform after any changes, you will be considered to have accepted the updated policy. We therefore recommend reviewing this policy on a regular basis.

19 Applicable Law and Jurisdiction

This privacy policy and any disputes related to it will be governed in accordance with applicable international data protection standards. f99bd is committed to ensuring fair data protection.